Frequently Asked Questions
Does your company carry liability insurance?
Yes, LaCatalina Builders is fully licensed, bonded, and insured. Certificates of insurance are available upon request.
Do you guarantee your work?
Yes, LaCatalina Builders guarantees customer satisfaction in their workmanship.
Do I have to be home for you to work on my job?
No, LaCatalina Builders is a professionally run licensed and bonded company, so you can feel at ease knowing your project will be handled with the same integrity whether you are present or not.
Do you work weekends?
LaCatalina Builders standard days of operation are Monday through Friday. Occasionally, exceptions are made.
How big is your crew?
LaCatalina Builders crew size varies depending on the size of the job; however, our goal is to complete all projects in a timely manner and we staff our jobs accordingly.
How soon can you begin my project?
LaCatalina Builders policy is first come first serve; once the estimate is accepted and the negotiations of the contract details are complete, LaCatalina Builders begins to schedule the project start date and will notify you the customer.
Who will be working on the project? Are they employees or subcontractors?
Both, depending upon the scope of work. Primarily, LaCatalina Builders completes all work through our outstanding network of subcontractors. LaCatalina Builders project manager supervises the work performed, whether it’s employees or subcontractors, so you, the client, deals solely with LaCatalina Builders.
How much will my project cost?
Every job is different; however, the cost of the job will be clearly understood prior to signing the contract and the commencement of work.
Do I have to pay the entire cost upfront?
No, depending on the size of the job payment is due after work is complete; however, on larger jobs a payment schedule, known as ‘progress draws’, will be specified on the contract between customer and LaCatalina Builders.
Do you take credit card?
Yes, however, a 3% convenience fee applies to all credit card transactions.
How long is your estimate good for?
Our estimates are generally guaranteed for 30 days; however, they are subject to change due to fluctuating material costs.
Do you order the materials or do we?
Generally, LaCatalina Builders handles the ordering and purchasing of materials unless the owner/project manager specifies their desired intent.
Do you have a process for dealing with change orders?
Yes, if the work required Change from the work specified in the contract, La Catalina Properties Construction´s provides an ‘Extra Work Order’, which details the additional costs of the extra work to be performed, or a ‘Credit Memo’, if an item on the contract is omitted. The owner/project manager is required to sign, indicating approval of the ‘Change Work Order’ or ‘Credit Memo’; therefore, all parties involved are aware on the scope and cost of the change order.
What percentage of your business is repeat or referral business?
La Catalina Properties Construction´s relationship with their customers is their number one priority. A large majority of our business is from repeat and referred customers. We accomplish this through top-quality work, great communication, and personal involvement in every project.
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